You’ve been in something unforeseen or your car has experienced some cosmetic/structural damage because of bad ride out. Either way, you want the dents, dings and scratches fixed as soon as entirely possible. Entrusting your prize vehicle to the initial auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have very best interest at heart.
Take for instance current “Sierra Vista Herald” news report declaring, “Auto repair shops to be watched.” Seems Arizona’s new attorney general is putting a sting operation into effect in the state that will “determine if those in the business of car repair are increasingly being honest with their home owners.”
What prompted the need for such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that the cars require expensive add-on services when they really don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them within a lowball estimate.
In light of situations like these, it’s no wonder recognition is being passed out by the Better Business Bureau and other watchdog organizations to auto body repair services that get their customers’ best interests in mind. Recently, EMC Publishers reported which a “Local auto repair shop [had been] recognized by BBB for its quality.”
The auto repair shop was selected by a “panel of judges usually composed of business and community leaders” who investigated business practices and anecdotal customer service stories to choose a visit. Honest and integrity in every area of business by business repair service provider secured the win.
One of the ways that the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective should be getting you back with a road quickly and with the confidence that your vehicle has been restored as part of your complete satisfaction. ICAR Gold class certification also suggests that your auto repair technicians have obtained the highest credentials in the industry to get the job finished right.
Another way exactly where the auto repair service walked away with no honor was getting the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available to them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative elements. Watch out for auto body shops that use knock-offs or cheap imitations but cost you just slightly less than a competitor which usually is committed to the real deal and backs it up having a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in driving a car that you’re being ripped off because of your auto repair look. A reputable car body team focuses on by taking your stress out for the process with focus detail from quote, to insurance agency document approvals, right up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777